Experts & Experience
At Your Service

From consultancy to outsourcing, we find the right talent for you

Our
Approach

Outsourcing Expertise

DW&CO gives your healthcare organization the added benefit of experts with years of experience without the hassle of on-boarding and training.

Tailor-Made Solutions

We provide you with custom solutions to fit your needs, with a comprehensive, individualised service focused on outcomes.

Essential Resources

Wherever you feel your hospital management might be lacking, DW&CO will equip you with the proper tools needed to handle any situation.

Before creating an in-house position, consider the benefits of using consultant and outsourcing services

  • Costs of employee salary and benefits might be more costly than agency fees

  • Finding and training qualified staff is time-consuming

  • Leverage the expertise and experience of the entire consultant agency

  • Consultants bring a fresh perspective and years of external experience

  • Termination is easier for a consultant than an employee

What We Bring to the Table

Available Range of services in Medical and Healthcare consultation industry

Quality and Quantity,
Perfectly Balanced

Our team of specialists are organised, informed and focused on helping you with the highest quality and effectiveness.

Infection Control

We develop and oversee infection control programs, provide epidemic response training, and implement monitoring systems to ensure compliance and safety.
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Training & Teaching

We prepare your team for on-site reviews through coaching, compliance gap analysis, documentation support, and QMS training aligned with MOH standards.
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Performance Management

We support continuous improvement through staff coaching, compliance reviews, data analysis, and tracking of key quality and access indicators.
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Business Intelligence and Dashboards

We train your team to use dashboards and BI tools to turn data into insights, boosting revenue, cutting costs, and driving smarter decisions.
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Implementation of EMR

We guide your EMR transition with software selection, staff training, and compliance checks to enhance care quality and reduce errors.
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Risk Management

We help build a risk registry, improve reporting systems, and run regular audits to identify and manage organizational risks.
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Unprecedented Quality Assurance

From building new systems to improving existing ones, we manage quality programs, accreditation prep, compliance audits, and strategic planning.
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Regulatory Affairs

We assist with facility setup, licensing, upgrades, and appeals, ensuring full compliance with health authority requirements.
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Infection Control

Our professional consultants can advise your institution on a number of infection control services, including:Development of an infection control program in compliance with national and international regulations and standardsEpidemic control training and implementation (including COVID-19)Implementation...
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Training & Teaching

We will pass on required tools and experience you need to be prepared for any on-site visit. These services include:Coaching throughout the entire review processComprehensive analysis and a report summarising gaps in any program requirementsRecommendations...
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Performance Management

Performance management allows your organisation to engage all stakeholders in a common vision. Implementing a successful performance management system can seem difficult, but with DW&CO guiding the way, it will result in continuous improvement to...
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Business Intelligence and Dashboards

Through the power of business intelligence systems and dashboards you’ll be able to monitor your organisation’s performance. We can train you to use the power of your data to help your organisation increase revenue, decrease...
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Implementation of EMR

Many organisations are making the switch to EMR which helps create a better patient experience by:Increasing patient satisfactionImproving clinician satisfactionDecreasing administrative burdenImproving quality of careImproving workflowImproving care coordinationEnabling quick access of informationReducing medical and documentation...
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Risk Management

Incident reporting management systemBuild a risk registry through working togetherIdentify and mitigate risksInspection checklist that you can audit on a periodical basis
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Unprecedented Quality Assurance

Whether you are developing a quality management system from the ground up for a new healthcare organisation or reviewing the systems already in place, our experts will ensure that all quality standards are met and...
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Regulatory Affairs

Facility preparation and commissioning while following health authorities guidelinesProfessional licensing and upgrade assistanceAppeal documentation preparation
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Patients Require Patience:
Enhancing their Experience

The way your healthcare organisation is perceived by patients can have a direct impact on patient care.

Customer Service Selection/Training

We help you recruit and train frontline staff who reflect your organization’s values and deliver outstanding service.
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Training on Patient Experience

Align your team around a shared vision of care with policy development, workshops, performance management, and secret shopper evaluations.
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Patient Journey Optimization

Use BI and EMR tools to track the full patient journey by boosting satisfaction, retention, and revenue through targeted insights.
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Executive Check-ups Planning (VIP)

Design premium experiences for VIP patients with support in policy writing, staff training, and clinic performance management.
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Patient Lifetime Value

Build long-term loyalty through patient retention strategies, staff training, value tracking tools, and ongoing performance monitoring.
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Complaints and Compliments

Implement systems to capture, analyze, and act on patient feedback—turning insights into improved satisfaction and service quality.
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Customer Service Selection/Training

We know that customer service employees are the face of your organization. We can help you hire customer service staff to appropriately represent your organization.
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Training on Patient Experience

We can ensure the goals of your team are aligned to provide the best patient experience possible, with services such as:Conducting training workshopsAssisting with writing patient experience policy and proceduresPerformance managementSecret shoppers
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Patient Journey Optimization

We can help leverage tools like BI and EMR to track your patient journey and increase retention, patient satisfaction, and revenue.
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Executive Check-ups Planning (VIP)

Our experts can guide you in creating a premium experience for your VIPs.Our services include:Assisting with writing VIP policy and proceduresStaff selection and trainingClinic performance management
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Patient Lifetime Value

Our specialists can give you the tools to make your organisation one your patients return to, again and again. Our services include:Developing tools to calculate your institution’s patient lifetime valueStaff trainingAssisting with developing patient retention...
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Complaints and Compliments

Develop an infrastructure that captures the customer feedback, analyze it, track it and trend analysis to action a solution, so we can act upon it to increase and improve satisfaction.
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accrediation

Accreditations & Certifications

The Recognition You Deserve

Accreditation and certification are more than formal recognitions; they are foundational to building a trusted, efficient, and patient focused healthcare organization. They ensure adherence to evidence based practices, improving clinical outcomes, reducing medical errors, and enhancing patient satisfaction. The process fosters a culture of continuous quality improvement, strengthens risk management, and supports regulatory and insurance compliance, all while streamlining operations and boosting financial performance.

Beyond internal operations, accreditation enhances global competitiveness and organizational reputation. It attracts top tier professionals by fostering a culture of excellence and career development, and builds trust with patients and communities by demonstrating a commitment to the highest standards of care. Accredited institutions are better positioned for international partnerships, medical tourism, and long term growth.

Let’s Work
Together

The DW&CO experts are ready to consult and work with you.
BOOK A MEETING

DINA WANNA

Founder & Lead Consultant

DINA WANNA

Founder & Lead Consultant

dina wanna